Help & support
We're a small team. Emails are usually answered within 1-3 business days.
My stats / saved games disappeared
Settings, statistics, and saved games are stored on your device, and uninstalling the app may remove them. A/B experiment assignments may sync with CloudKit; that is not a cloud backup of saved games. Purchases are restored through Apple. Analytics uses a separate first-party service; see the Privacy Policy for choices and deletion.
I bought "Remove Ads", will it carry over to a new phone?
Yes. In-app purchase status is tied to your Apple ID. After installing on the new device, open the app's Settings screen and tap "Restore Purchases" to restore your purchases.
I'd like a refund
All in-app purchase refunds go through Apple, not WUZIQI. Please visit reportaproblem.apple.com to submit a refund request. If you believe the issue was caused by a bug, please email us as well.
I found a bug / have a suggestion
The fastest way is email — info@jzzzee.com. Please include your iPhone model, iOS version, app version (visible under Settings → About), and repro steps or screenshots.
Press / partnerships
For press coverage, collaborations, or content partnerships, email info@jzzzee.com with "Press/Media" in the subject line and we'll prioritize it.
Contact
Support: info@jzzzee.com
Press / partnerships: info@jzzzee.com
Privacy: info@jzzzee.com